Return and Refund Policy

All orders made on Taylor's Threads are custom orders guided by your specifications. All Custom Orders are deemed Final Sale and are not able to be returned or refunded.

A 50% non-refundable deposit is required to gain materials and begin making your project. Full pre-payment is accepted for custom orders but not required. Full payment must be accepted prior to the receiving of your custom order.

Once production on your order begins, the costs of your order have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. If you choose to cancel your order after production has begun, you will forfeit your 50% deposit.

The custom order lead time is estimated at 1-4 weeks depending on service and order quantity. This does not include weekends or holidays.

Production and delivery lead times are estimates and subject to change. In the unlikely case of a custom order unexpectantly exceeding 12 weeks from the date of the deposit or payment, the customer has the right to cancel the custom order for a full refund or the deposit.

Once a custom order has been submitted and specifications are confirmed, there are no guarantees for modifications.

Additional charges may apply for any customizations or modifications.

Late Fee/Non-Payment Policy

A late fee of 5% is issued to accounts for all outstanding balances deemed 30 days delinquent.

A late fee of 10% is issued to accounts for all outstanding balances deemed 60 days delinquent.

Once balances are deemed 90 days delinquent, the order is considered cancelled, and all deposits and previous payments made are forfeited by the customer.

Taylor's Threads, LLC does offer different payment plan options to customers. These options are available for discussion before the job begins. To be eligible for a payment plan, customer's must have their payment form saved on their account for reoccurring billings.

Return and Refund Policy

Late Fee/Non-Payment Policy

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